Legal

Privacy Policy

Last updated 14 February 2026

1. Overview

Jantia (Private) Limited (“Jantia”, “we”, “us”, or “our”) is committed to protecting the privacy of individuals who visit our website and organisations that engage our services. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.

Jantia is registered under the Companies and Other Business Entities Act [Chapter 24:31] of Zimbabwe, with registered address at 263 Borrowdale Country Estate, Harare, Zimbabwe.

2. Information We Collect

Information You Provide

  • Contact details submitted through our website forms or email (name, email address, phone number, company name)
  • Booking and scheduling information when you arrange a consultation
  • Information shared during discovery calls, engagements, and ongoing client communications
  • Contract and billing details for active client engagements

Information Collected Automatically

  • Device information (browser type, operating system, screen resolution)
  • IP address and approximate geographic location
  • Pages visited, time spent, and navigation patterns on our website
  • Referral source (how you arrived at our website)

Client Operational Data

When we deploy AI agents for client organisations, those agents may process operational data belonging to the client. This data is governed by the specific service agreement between Jantia and the client, not this Privacy Policy. We do not use client operational data for any purpose other than delivering the contracted service.

3. How We Use Your Information

  • Service delivery: To respond to enquiries, schedule consultations, deliver contracted AI agent services, and provide ongoing support.
  • Communication: To send service-related notifications and, where you have opted in, information about our services and capabilities.
  • Security: To protect our website and systems against unauthorised access, fraud, and abuse.
  • Analytics: To understand how visitors use our website so we can improve its content and functionality.
  • Legal compliance: To comply with applicable laws, regulations, and legal processes.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following limited circumstances:

  • Service providers: Trusted third parties who help us operate our website and deliver our services (e.g., hosting providers, scheduling tools, analytics platforms). These providers are contractually bound to use your information only for the purposes we specify.
  • Legal requirements: Where required by law, court order, or regulatory authority.
  • Business transfers: In connection with a merger, acquisition, or sale of company assets, with appropriate notice.
  • With your consent: In any other circumstance where you have given explicit consent.

5. Data Security

We implement appropriate technical and organisational measures to protect your information, including encryption of data in transit and at rest, access controls, and regular security reviews. No system is completely secure, but we take reasonable steps to protect your information from unauthorised access, alteration, or destruction.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Website analytics data is typically retained for 24 months. Client engagement records are retained in accordance with applicable legal and regulatory requirements.

7. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to legal retention requirements
  • Opt out of marketing communications at any time
  • Object to or restrict certain processing of your information

To exercise any of these rights, contact us at info@jantiaone.io. We will respond within 30 days.

8. International Data Transfers

Jantia is headquartered in Zimbabwe and serves clients internationally. Where we transfer information across borders, we ensure appropriate safeguards are in place, including standard contractual clauses and compliance with applicable data protection laws in the relevant jurisdictions.

For clients subject to the EU General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, or South Africa's Protection of Personal Information Act (POPIA), we will work with you to ensure our processing meets the specific requirements of those frameworks.

9. Cookies

Our website uses cookies and similar technologies. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

10. Children's Privacy

Our services are designed for business organisations and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via our website. The “Last updated” date at the top of this page indicates when the policy was most recently revised. Continued use of our website or services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

  • Email: info@jantiaone.io
  • Address: 263 Borrowdale Country Estate, Harare, Zimbabwe
  • Phone: +263 7830 26 391